Our Returns Policy

Last Updated: 12th March 2022

We hope you will be happy with our supplement, but if you are not entirely satisfied below are our terms for returns.

This returns policy does not affect the statutory rights you may have under applicable law, including your statutory right to cancel or your statutory warranty.

Your right to change your mind (cancel)

For the UK only:

You have 14 days from the date you receive the product to notify us that you wish to return the product. We must receive any products you return to us within 14 days of you notifying us of your intention to return the products.

Orders cancelled under these regulations are entitled to a refund of any standard postage that you paid for the delivery of your order, but you are responsible for paying any postage incurred in returning the products you wish to cancel to us.

Products must be returned to us in the condition you received them, which includes keeping the blister packaging intact. You will lose your right to return the product if you unseal a hygiene seal or piece the blister packaging. We will inspect the product upon receiving it.

How to return the product

Send us an e-mail at info@firstclassnourishment.com to notify us of your wish to exercise your 14 day cancellation rights and return the product. Please provide your name, home address, order details and, where available, you phone number and e-mail address.

US, EU, Asia & Rest of the world

Please note we do not currently ship to destinations outside of the UK. Unfortunately we are not able to cover returns for products sold outside of the UK. Unopened products may be returned at the cost of the customer within 14 days of receipt of the original order.

Damaged and Faulty Products

If you believe the product you have ordered is damaged or faulty, please contact us by e-mailing info@firstclassnourishment.com and we will send a replacement product free of charge.

Refunds

Refunds will be processed once we receive your returned products. Refunds can take up to 10 working days and will be credited to the original card you paid with.

Refund Exclusions

You cannot return any product that has a hygiene seal or blister pack that has been broken. You have the right to reasonably inspect the product as you would in a shop but you cannot return products that you have used/opened, unless you are returning them because they are damaged or faulty.